Effective Date: 04/01/2022
Business Name: Cheeky Monkeys - Franchised Location

Cheeky Monkeys Franchised locations in Sugar Land, Katy/Fulshear, The Woodlands, and Friendswood/Webster, respect your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, book a party, sign a waiver, purchase admission, join our promotions, communicate with us, or interact with our services.

By using our website or providing information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us, including:

Parent or guardian name

Child’s name and age or date of birth

Email address

Phone number

Mailing address or billing address

Booking and party details

Waiver and liability release information

Emergency contact information

Payment-related information

Photos, videos, or media you voluntarily provide or consent to

Survey responses, reviews, messages, and customer service communications

Marketing preferences, including email or SMS opt-in information

We may also collect information automatically when you visit our website, such as:

IP address

Browser type

Device type

Website pages visited

Date and time of visit

Referring website

Cookies, pixels, and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

Process bookings, admissions, birthday parties, memberships, events, and purchases

Manage waivers and safety-related records

Communicate with you about reservations, events, party details, and customer support

Send promotions, offers, reminders, and updates when permitted

Improve our website, services, customer experience, and marketing

Personalize communications and offers

Respond to inquiries and reviews

Maintain safety, security, and fraud prevention

Comply with legal obligations and enforce our policies

3. Children’s Privacy

Cheeky Monkeys provides services for families and children, but our website and online forms are intended to be used by parents, legal guardians, or adults.

We do not knowingly collect personal information directly from children under 13 without appropriate parental or guardian consent. Any information about a child, such as name, age, birthday party details, waiver information, or emergency information, should be provided by a parent or legal guardian.

If you believe a child has provided us personal information without parent or guardian consent, please contact us at [Insert Privacy Email], and we will review and delete the information when required.

4. Photos, Videos, and Media

We may take or use photos and videos at our locations, events, or parties only when permitted by law and applicable consent or release forms. Photos and videos may be used for internal records, customer service, marketing, social media, website content, or promotional materials.

If you do not want your child or family member photographed or included in promotional content, please notify our staff before or during your visit.

5. Payment Information

Payments may be processed through third-party payment processors or booking platforms. We do not store full credit card numbers on our website unless specifically stated. Payment processors may collect and process payment information according to their own privacy policies and security practices.

6. Third-Party Platforms and Service Providers

We may use third-party service providers to help operate our business, including:

Booking and party management systems

Waiver and point-of-sale platforms

Website hosting providers

Email and SMS marketing platforms

Customer relationship management systems

Payment processors

Analytics and advertising platforms

Review and reputation management tools

These providers may access information only as needed to perform services for us and are expected to protect information appropriately.

7. Email and SMS Communications

If you provide your email address or phone number, we may send you transactional messages related to bookings, waivers, reservations, parties, purchases, or customer support.

If you opt in to marketing communications, we may also send promotional emails or text messages about offers, events, birthday packages, activities, reminders, and updates.

You can unsubscribe from promotional emails by clicking the unsubscribe link in the email. You can opt out of promotional text messages by replying STOP. Message and data rates may apply. Consent to receive marketing messages is not required to purchase services.

8. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to:

Improve website functionality

Understand website traffic and visitor behavior

Measure marketing campaign performance

Personalize advertising or content

Remember user preferences

You may be able to disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

9. How We Share Information

We do not sell your personal information.

We may share information with:

Our participating Cheeky Monkeys locations

Service providers who help us operate our business

Payment processors and booking platforms

Marketing, analytics, or communication providers

Legal, accounting, insurance, or professional advisors

Government authorities or law enforcement when required by law

Other parties when necessary to protect our rights, safety, guests, staff, or property

10. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no website, platform, or electronic storage system is completely secure. We cannot guarantee absolute security of your information.

11. Data Retention

We keep personal information for as long as necessary to provide services, manage business records, comply with legal obligations, resolve disputes, enforce agreements, and support safety or insurance requirements.

Waiver, booking, payment, and incident-related records may be retained for longer periods when required or appropriate for legal, insurance, or operational purposes.

12. Your Privacy Choices

Depending on where you live and applicable law, you may have the right to:

Request access to personal information we maintain about you

Ask us to correct inaccurate information

Request deletion of certain information

Opt out of promotional emails or SMS messages

Limit certain uses of your information

Ask questions about our privacy practices

To make a request, contact us at [email protected].

13. Location-Specific Information

This Privacy Policy applies to participating Cheeky Monkeys USA locations, including:

Sugar Land

Katy/Fulshear

The Woodlands

Friendswood/Webster

Some locations may use additional local systems or forms for booking, waivers, payments, or promotions.

14. Links to Other Websites

Our website may contain links to third-party websites, booking platforms, payment processors, social media pages, or other external services. We are not responsible for the privacy practices of those third-party websites or platforms.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the effective date above. Your continued use of our website or services after updates means you accept the revised policy.

16. Contact Us

For questions about this Privacy Policy or our privacy practices, please contact us at [email protected]
Locations: Sugar Land | Katy/Fulshear | The Woodlands | Friendswood/Webster